SunCulture
SunCulture is hiring a Field Credit Collections Associate in Machakos to support their credit management operations. In this role, you’ll facilitate the collection of outstanding payments from customers through field visits and negotiations.
Responsibilities:
- – Conduct on-site visits to customers’ premises to collect overdue payments
- – Negotiate payment arrangements and terms with customers for timely repayment
- – Educate customers on credit obligations and importance of timely payments
- – Maintain accurate records of customer interactions and payment activities
- – Collaborate with internal teams to address customer concerns and disputes
- – Identify and escalate high-risk or delinquent accounts to the Credit Manager
- – Provide regular updates on collection activities and customer feedback
- – Follow up on payment commitments and monitor adherence to schedules
- – Assist in developing strategies to improve collection efficiency
- – Adhere to company policies and regulatory requirements for credit collection
Requirements:
- – Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or related field
- – 1-2 years of experience in credit collection or similar role, preferably in renewable energy or financial services
- – Strong negotiation, persuasion, and communication skills for diverse customer interactions
- – Proficiency in using mobile devices and software applications for recording and reporting
- – Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
- – Excellent problem-solving abilities and attention to detail
- – Familiarity with local regulations and compliance standards for credit collection in Kenya
- – Valid driver’s license and willingness to travel extensively within assigned territories
- – Fluency in English and Swahili languages
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