Collections Specialist

  • Full Time
  • Nairobi
  • Posted 3 months ago
  • Applications have closed

Nokia is currently seeking a talented Collections Specialist to join their dynamic team in Kenya. This role presents an exciting opportunity to work with one of the world’s leading telecommunications and technology companies.

Position Overview

The Collections Specialist will play a crucial role in Nokia’s financial operations, managing customer relationships and ensuring efficient accounts receivable processes. This position offers the perfect blend of financial expertise and relationship management, working with diverse stakeholders across the organization.

Key Responsibilities

The successful candidate will be responsible for:

Financial Management

  • – Drive proactive collection of trade debts and advance payments
  • – Manage and optimize cash flow through strategic collection practices
  • – Provide accurate forecasting of expected payments for open items
  • – Monitor and report on payment deductions, including penalties and withholding tax
  • – Execute and maintain SOX compliance controls

Customer Relations

  • – Build and maintain strong relationships with customer Accounts Payable departments
  • – Lead invoice approval follow-ups and payment processing
  • – Collaborate with customers to streamline payment processes
  • – Resolve invoice disputes efficiently and professionally

Internal Collaboration

  • – Work closely with Project Management, Order Management, and Customer Operations teams
  • – Support RBC/Asset Controllers with receivables administration
  • – Provide comprehensive status reports for customer and CT meetings
  • – Identify and implement process improvements across the collection cycle

System Management

  • – Maintain accurate records in the Collections Tool
  • – Update Line Items Status Check regularly
  • – Process manual invoice mapping
  • – Ensure proper documentation of payment remittances

Required Qualifications

Education

  • – Bachelor’s degree in Economics, Finance, Business Administration, or related field

Technical Skills

  • – Advanced proficiency in Microsoft Excel
  • – Strong understanding of financial systems and processes
  • – Knowledge of contract management (preferred)

Professional Competencies

  • – Exceptional problem-solving abilities
  • – Strong organizational and prioritization skills
  • – Excellent relationship-building capabilities
  • – Experience working with virtual teams
  • – Business acumen in Credit, Collections, Sales, and Order Management

Why Join Nokia?

Nokia stands at the forefront of technological innovation, creating solutions that connect the world. They offer:

  • – Comprehensive professional development opportunities
  • – Robust well-being programs
  • – Inclusive work environment
  • – Diverse, global team collaboration
  • – Mentorship programs
  • – Industry-leading benefits package

Recognition and Commitment to Diversity

Nokia proudly maintains its position as:

  • – One of the World’s Most Ethical Companies (Ethisphere)
  • – Member of the Bloomberg Gender-Equality Index
  • – Leader in the Workplace Pride Global Benchmark

Nokia embraces diversity and inclusion, making employment decisions regardless of race, color, national origin, religion, gender, sexual orientation, age, marital status, disability, or veteran status.

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