Old Mutual
Old Mutual, a leading African financial services organization, is seeking a talented Call Centre Agent to join their dynamic team. This exciting opportunity offers a chance to write Africa’s story together by providing exceptional customer service and support across their diverse financial solutions.
About Old Mutual
As a premium African financial services organization operating in 14 countries, Old Mutual offers a broad spectrum of financial solutions including Life and Savings, Property and Casualty, Asset Management, and Banking and Lending. The company is deeply committed to its purpose of “Championing Mutually Positive Futures Every Day.”
Call Centre Agent in Nairobi Job Details
- – Location: Nairobi, Kenya
- – Job Requisition ID: JR-61029
- – Posted: 3 Days Ago
- – Closing Date: 12 December 2024, 23:59
Primary Responsibilities
Customer Service Excellence
The Call Centre Agent will be responsible for:
- – Providing advanced product and service information
- – Processing customer orders with precision
- – Resolving customer issues, including returns, exchanges, and complaints
- – Developing and maintaining customer relationships
- – Conducting proactive customer outreach and prospecting
Operational Responsibilities
- – Enter and manage customer information in CRM systems
- – Follow multilevel sales scripts to clarify customer requirements
- – Encourage product and service renewals
- – Ensure operational compliance with organizational policies and regulatory codes
Professional Development
- – Participate in assessment and development planning activities
- – Engage in formal and informal training and coaching
- – Continuously develop technical and process skills
Required Skills and Competencies
Technical Skills
- – Consultative Selling
- – Customer Complaint Management
- – Customer Relationship Management (CRM) Software
- – Digital Consumer Engagement
- – Sales Data Management
- – Customer Service Operations
Core Competencies
- – Action Oriented
- – Effective Communication
- – Customer Focus
- – Decision Quality
- – Accountability
- – Interpersonal Savvy
- – Nimble Learning
- – Trust Building
Qualifications
- – Educational Requirement: NQF Level 2 & NQF Level 3 (Below school leaving)
- – Strong understanding of customer service principles
- – Ability to work in a fast-paced, dynamic environment
- – Excellent verbal and written communication skills
Why Choose Old Mutual?
- – Be part of a purpose-driven organization
- – Opportunity to contribute to Africa’s financial growth
- – Work with a diverse and inclusive team
- – Potential for professional development
- – Competitive employment in the financial services sector
Workday and Career Opportunities
Old Mutual offers comprehensive career opportunities through their Workday platform, providing transparent and accessible job listings for various roles, including opportunities for matriculants and entry-level positions.
How to Apply
Interested candidates who are passionate about customer service and making a difference in the financial services industry are encouraged to apply. Showcase your customer-centric approach, communication skills, and commitment to excellence.
Old Mutual is an equal opportunity employer committed to diversity and inclusion in the workplace.
Additional Information
- – Candidates must be legally authorized to work in Kenya
- – Previous call centre or customer service experience is preferred
- – Proficiency in local languages is an added advantage
