4G Capital, the leading provider of unsecured working capital lending in Kenya and Uganda, is currently seeking ambitious Commission-Based Call Center Agents to join their dynamic team in Nairobi. This exciting opportunity offers the chance to make a significant impact on micro and small businesses while earning competitive commissions.

Position: Commission-Based Call Center Agent

Location: Nairobi, Kenya

Hours: Flexible shifts available

Compensation: Competitive commission structure based on performance

About 4G Capital:

4G Capital is at the forefront of empowering micro and small businesses across East Africa. As Africa’s highest-scoring fintech B Corp, the company is committed to unlocking human potential for good through innovative financial solutions and business training. By leveraging mobile money and proprietary fintech systems, 4G Capital provides instant access to credit and knowledge, driving business growth and maximizing impact for entrepreneurs.

Purpose: Unlock Human Potential for Good

Mission: Grow Business with Capital and Knowledge

Vision: Become the first choice for MSME growth in Africa

Job Overview:

As a Commission-Based Call Center Agent at 4G Capital, you will play a crucial role in managing delinquent customer portfolios and recovering overdue payments. This position requires a dedicated individual who can effectively liaise between the company and its customers, prioritizing customer satisfaction while achieving collection targets.

Key Responsibilities:

1. Portfolio Management:

•    – Manage work queues to ensure all delinquent accounts are actioned promptly
•    – Monitor collection accounts daily and take appropriate actions to maintain the portfolio within accepted limits
•    – Achieve monthly collection targets through effective communication and negotiation

2. Customer Interaction:

•    – Make outbound calls to defaulting customers to negotiate settlements of arrears
•    – Investigate and resolve customer queries and complaints through verbal or written correspondence
•    – Maintain high-quality communication standards in line with 4G Capital policies

3. Data Management and Reporting:

•    – Capture all call information accurately through system interactions
•    – Ensure all calls are recorded and stored as defined in 4G Capital policy
•    – Identify and escalate cases of deceased or disabled customers to collections management

4. Collaboration and Compliance:

•    – Work closely with branch teams on their bad debt portfolios
•    – Adhere to allocated shift schedules and break times
•    – Comply with all 4G Capital policies and procedures
•    – Perform other ad hoc tasks as defined by the Call Center Manager

Requirements:

Experience:

• – 6 months to 1 year of call center experience, preferably in collections
• – Previous experience in retail or financial services is advantageous

Education:

• – Diploma or Bachelor’s degree in a business-related course

Skills and Attributes:

• – Fluency in English (written and verbal); Swahili proficiency is an advantage
• – Strong communication and presentation skills
• – Excellent organizational and time management abilities
• – Problem-solving skills and attention to detail
• – Proficiency in computer applications and data entry
• – Ability to handle confidential information with discretion
• – Strong service ethos and customer-centric approach
• – Self-motivated with a proactive, energetic attitude
• – Team player willing to go above and beyond
• – Resilience and ability to work under pressure
• – Results-driven mindset with a focus on achieving targets

Why Join 4G Capital as a Commission-Based Call Center Agent?

By joining our team, you’ll have the opportunity to:

• – Earn competitive commissions based on your performance
• – Develop valuable skills in customer service, sales, and financial services
• – Work with a purpose-driven organization committed to social impact
• – Contribute to the growth and success of small businesses across East Africa
• – Build a strong foundation for a career in fintech and microfinance
• – Enjoy a dynamic and fast-paced work environment
• – Benefit from ongoing training and professional development opportunities

4G Capital is committed to fostering a diverse and inclusive workplace. We value individuals who bring fresh perspectives and innovative approaches to customer service and collections.

4G Capital is an equal opportunity employer and encourages applications from candidates of all backgrounds. Join us in our mission to grow businesses with capital and knowledge!