4G Capital
4G Capital, the market leader in unsecured working capital lending in Kenya and Uganda, is currently seeking enthusiastic Sales and Collections Interns to join their team. This exciting opportunity offers hands-on experience in a fast-paced, high-impact environment, supporting micro and small businesses across Kenya.
Position: Sales and Collections Intern
Duration: One month
Location: Various branches within Kenya
Hours: Monday – Friday, 8:00 AM – 5:30 PM
Compensation: Monthly stipend provided
About 4G Capital:
4G Capital is at the forefront of empowering micro and small businesses in East Africa. As Africa’s highest-scoring fintech B Corp, the company is committed to unlocking human potential for good through innovative financial solutions and business training. By leveraging mobile money and proprietary fintech systems, 4G Capital provides instant access to credit and knowledge, driving business growth and maximizing impact for entrepreneurs.
Purpose: Unlock Human Potential for Good
Mission: Grow Business with Capital and Knowledge
Vision: Become the first choice for MSME growth in Africa
Internship Overview:
As a Sales and Collections Intern at 4G Capital, you will play a crucial role in supporting the company’s mission to empower small businesses and entrepreneurs. Working closely with experienced Loans Officers and Collections Officers, you’ll gain valuable insights into the microfinance industry while contributing to the company’s growth and success.
Key Responsibilities:
1. Sales and Customer Service:
- – Collaborate with Loans Officers to meet demanding sales targets
- – Deliver exceptional customer service to small business and entrepreneur clients
- – Build and maintain excellent relationships with customer-partners and opinion leaders in the catchment area
- – Assist in accurate and timely reporting of Management Information and market feedback
- – Identify and report on customer preferences, trends, and market opportunities
2. Collections and Debt Management:
- – Work alongside Collections Officers to achieve branch targets
- – Assist in contacting debtors to receive payments
- – Follow up with defaulters to recover overdue amounts
- – Help maintain accurate and comprehensive Debt Management Forms
- – Support the renegotiation of payment schedules when necessary
- – Participate in spoof calling initiatives
3. Customer Education and Relationship Management:
- – Conduct customer education sessions to improve financial literacy
- – Maintain and nurture relationships with existing clients
- – Assist in forwarding defaulter files to HQ collectors as required
4. Operational Support:
- – Contribute to maintaining an excellent work environment
- – Support branch operations and general tasks as needed
- – Ensure timely communication with customers and all stakeholders
Requirements:
Education:
- – Diploma or degree from a recognized institution
- – Educational background in Sales/Marketing is preferred
Skills and Attributes:
- – Computer literacy and proficiency in basic software applications
- – Strong communication and interpersonal skills
- – High motivation and self-starter attitude
- – Ability to work effectively in a team environment
- – Problem-solving skills and analytical thinking
- – Process discipline and ability to follow Standard Operating Procedures (SOPs)
- – Integrity and commitment to ethical business practices
Preferred Experience:
- – Prior experience in a related field (sales, marketing, or customer service)
- – Experience in a financial institution, particularly dealing with customers at the bottom of the pyramid, is an advantage
Why Join 4G Capital as an Intern?
By participating in this internship program, you’ll have the opportunity to:
- – Gain hands-on experience in the rapidly growing fintech and microfinance sectors
- – Develop essential skills in sales, customer service, and collections
- – Work with a purpose-driven organization committed to social impact
- – Learn from experienced professionals in the field
- – Build a strong foundation for a career in finance, technology, or social entrepreneurship
- – Contribute to the growth and success of small businesses across Kenya
4G Capital is committed to fostering a diverse and inclusive work environment. The company values fresh perspectives and innovative ideas, making this internship an ideal opportunity for ambitious individuals looking to make a difference in the lives of entrepreneurs and small business owners.
4G Capital is an equal opportunity employer and encourages applications from candidates of all backgrounds.
