
KCB Bank
Kenya Commercial Bank (KCB), one of East Africa’s leading financial institutions, is seeking a dynamic and results-driven Bancassurance Sales Representative to join their innovative financial services team. With a strong presence across the region, KCB continues to expand its market leadership through exceptional talent and customer-centric approaches.
Job Overview: Bancassurance Sales Representative
Position Highlights
Reporting to the Regional Bancassurance Sales Manager, this critical role will be responsible for:
- – Driving insurance and retail product sales
- – Expanding customer relationships
- – Achieving aggressive sales targets
- – Delivering exceptional customer service across KCB branches
Key Responsibilities
Sales and Performance
- – Achieve comprehensive sales targets for both insurance and retail products
- – Meet and exceed budgeted sales objectives
- – Identify and meet customer needs through strategic selling and cross-selling of general and life insurance products
- – Maintain a customer retention ratio of 85%
- – Monitor and report daily, weekly, and monthly sales performance
- – Drive Life Partnership sales and ensure set budgets are met
Customer Relationship Management
- – Manage customer queries and complaints related to insurance products
- – Provide timely and effective resolution of customer issues
- – Escalate complex queries to appropriate management teams
- – Ensure accurate documentation and application processing
- – Assist clients with claim documentation and form completion
Operational Excellence
- – Conduct branch staff training on bancassurance products
- – Ensure strict adherence to credit control policies for premium collection
- – Manage claim reporting and documentation
- – Maintain compliance with KCB group policies and business expectations
Qualifications and Requirements
Educational Background
- – Minimum C+ in K.C.S.E., with C+ in Mathematics and English
Bachelor’s degree in:
- – Insurance
- – Actuarial Science
- – Marketing
- – Related Business field
- – Professional insurance certification preferred
- – Diploma or Master’s degree is an advantageous addition
Professional Experience
- – Minimum 1 year in sales
- – At least 6 months in customer-facing or relationship management roles
- – Strong knowledge of insurance products
Work Locations
Candidates must be willing to work in one or more of these locations:
- – Mpeketoni
- – Changamwe
- – Kisauni
- – Ukunda
- – Garissa
- – Moyale
Why Join KCB Bank?
By becoming part of KCB’s bancassurance team, you’ll:
- – Work with a leading pan-African financial institution
- – Develop advanced sales and customer relationship skills
- – Enjoy a dynamic and challenging work environment
- – Access opportunities for professional growth and development
- – Contribute to KCB’s mission of financial inclusion and economic empowerment
Application Process
Interested and qualified candidates should:
- – Specify preferred work location(s)
- – Prepare a detailed, comprehensive CV
- – Log in to KCB’s recruitment portal
- – Submit application with all required documentation
Quick Application Tips
- – Highlight previous sales achievements
- – Demonstrate exceptional customer service skills
- – Show adaptability and professional drive
- – Clearly indicate location preferences
KCB Bank is an equal opportunity employer committed to diversity, professional development, and creating opportunities across East Africa.