
ABSA Bank
First Assurance (Absa Group) is Hiring a Care Manager for Call Centre in Nairobi
Call Centre Job Overview
First Assurance is seeking a dedicated Care Manager to join their 24-hour contact center team. This role involves managing customer inquiries, processing medical claims, and providing exceptional service to insurance clients.
Position Details
- – Location: Gitanga Road (Absa General Insurance Co)
- – Employment Type: Full-time
- – Job ID: R-15970887
Key Responsibilities
The Care Manager will be responsible for:
- – Managing inbound and outbound calls following contact center guidelines
- – Processing and approving OP and IP cases
- – Escalating customer complaints to appropriate departments
- – Advising prospective customers about medical products
- – Handling benefit inquiries from insured customers
- – Guiding members on benefit management and service providers
- – Negotiating costs with service providers
- – Conducting follow-ups with post-hospitalized members
Required Qualifications
- – Bachelor’s degree or Diploma in Nursing or Clinical Medicine and Surgery
- – Insurance Professional qualification
- – 1-2 years’ experience in insurance industry
- – FETC: Business, Commerce and Management Studies
Essential Skills
- – Strong customer service orientation
- – Medical and insurance knowledge
- – Problem-solving abilities
- – Professional communication skills
- – Time management expertise
- – Cost negotiation experience
About Absa Group
Absa Group Limited is a leading African financial services provider listed on the Johannesburg Stock Exchange. The company:
- – Operates across multiple African countries
- – Provides integrated financial services
- – Offers products in personal and business banking
- – Specializes in corporate and investment banking
- – Delivers wealth management and insurance solutions
- – Maintains international presence through representative offices
Equal Opportunity
Absa Group is proud to be recognized as a Top Employer Africa 2024 and is committed to creating an inclusive workplace environment that values diversity and equal opportunities for all candidates.
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