Call Center Customer Experience Agent

Jobs at Apollo Agriculture Overview

Apollo Agriculture is hiring Remote Customer Service Agents for Full-Time Work From Home Positions

Apollo Agriculture, a leading agri-fintech platform in Africa, is seeking dedicated General Customer Experience Agents to join their remote customer support team. This role offers an exciting opportunity to be part of a growing company that’s revolutionizing agricultural financing across Africa.

Remote Customer Service Position Overview

The successful candidate will join Apollo’s dynamic General Customer Support Workstream, handling both inbound and outbound customer communications. This customer support job offers the flexibility of working from home while making a real impact in African agriculture.

Remote Chat Support Requirements

• – Bachelor’s Degree or Diploma from an accredited institution
• – Strong computer proficiency with Windows or Ubuntu OS
• – Reliable internet connection for remote work
• – Exceptional attention to detail
• – Previous data entry experience (advantageous)
• – Self-motivated with ability to work independently
• – High level of integrity and team spirit

Call Center Work From Home Responsibilities

• – Managing inbound customer calls through the toll-free line
• – Processing customer inquiries with a focus on first-call resolution
• – Maintaining detailed records of customer interactions in Odoo
• – Conducting outbound calls for sales and data collection
• – Following established protocols for different service queues
• – Meeting performance targets while maintaining service quality
• – Handling deposit verification, post-pickup calls, and surveys
• – Escalating complex issues appropriately

Part-Time Customer Service Opportunities

While this is primarily a full-time position, Apollo Agriculture offers:

• – Flexible remote work arrangements
• – Competitive compensation package
• – Professional development opportunities
• – Collaborative team environment
• – Dynamic and growth-oriented workplace

Why Choose This Customer Support Job?

Apollo Agriculture offers:

• – An innovative work environment
• – Opportunity to impact African agriculture
• – Supportive team culture
• – Career growth potential
• – Comprehensive training and support

Location: Remote (Work from Home)

Type: Full-Time

Interested candidates should apply with their resume and a cover letter explaining their interest in remote customer service work.

Apollo Agriculture values diversity and encourages applications from all qualified candidates. Join a team that’s transforming African agriculture through technology and excellent customer service.