Check Off Assistant

ICEA Lion Group, a leading one-stop financial services provider in East Africa, is currently seeking a dedicated and proactive Check-Off Assistant to join their dynamic team in Nairobi, Kenya. This role offers an exciting opportunity to contribute to the company’s growth while developing your career in the financial services sector.

About ICEA Lion Group:

ICEA Lion Group is a prominent player in the East African financial services industry, offering innovative products and services in insurance, pensions, investments, and trusts. Formed in 2012 through the merger of Lion of Kenya Insurance Company Limited (LOK) and Insurance Company of East Africa (ICEA), the group has established itself as a trusted provider of comprehensive financial solutions.

Position: Check-Off Assistant

Location: Nairobi, Kenya

Job Type: Full-time

Experience Required: 1-3 years

Job Overview:

The Check-Off Assistant plays a crucial role in ensuring premium collection, managing arrears, and expanding check-off markets. This position is instrumental in achieving company revenue targets while fostering strong relationships with new and existing sponsors.

Key Responsibilities:

1. Market Expansion and Client Relations:

•    – Identify, negotiate, and establish new check-off accounts with corporations, ministries, and other institutions
•    – Develop and maintain positive relationships with employers and key stakeholders
•    – Organize and conduct promotions and worksite events to boost check-off business

2. Premium Collection and Management:

•    – Visit pay points to collect cheques within required timeframes
•    – Ensure prompt payment of premiums from check-off arrangements
•    – Follow up on delayed payments and take appropriate action to ensure timely collection

3. Training and Support:

•    – Train agents on check-off procedures and processes
•    – Provide guidance and support to team members on check-off related matters

4. Market Intelligence and Reporting:

•    – Gather and analyze market intelligence on premium growth trends
•    – Prepare and submit regular reports on check-off performance and market insights

5. Quality Assurance and Compliance:

•    – Ensure accurate completion of Premium Deduction Authority Forms
•    – Verify and rectify erroneous remittances and misdirected premiums
•    – Address queries from employers regarding deduction authorizations

6. Process Improvement:

•    – Identify areas for improvement in check-off procedures and suggest enhancements
•    – Collaborate with other departments to streamline check-off operations

Requirements:

Education and Qualifications:

• – Bachelor’s Degree in Business, Social Science, or a related field from a reputable university
• – Professional certifications in insurance or financial services (e.g., CII, AIIK) are advantageous

Experience:

• – Minimum of 1-3 years of experience in check-off premium collection management or related role in the financial services sector

Essential Skills and Competencies:

• – Excellent customer relationship management skills for both internal and external stakeholders
• – Strong written and verbal communication abilities
• – Self-motivated with the ability to work effectively in a team environment
• – Exceptional organizational and time-management skills
• – Positive attitude and ability to work with minimal supervision
• – Strong negotiation and persuasion skills
• – Confidence in presenting to large groups
• – Trustworthiness and discretion when handling confidential information
• – Smart appearance and professional demeanor
• – Keen attention to detail and ability to multitask
• – Results-oriented mindset with a focus on achieving targets
• – Proficiency in Microsoft Office suite and financial software systems

Why Join ICEA Lion Group?

• – Opportunity to work with a leading financial services provider in East Africa
• – Competitive salary and benefits package
• – Professional development and career growth opportunities
• – Collaborative and dynamic work environment
• – Chance to make a significant impact on the company’s growth and success

ICEA Lion Group is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, or disability status.