Client Service Executive

  • Full Time
  • Nairobi
  • Posted 3 weeks ago
  • 45000 Ksh / Month

Meridian Solutions Inc

Meridian Solutions Inc. is Hiring a Client Service Executive in Nairobi

Meridian Solutions Inc., a leading web and mobile solutions company, is seeking a dynamic Client Service Executive to join their team in Nairobi. This role offers an exciting opportunity to work with a market leader in IT solutions, helping forward-thinking companies achieve their business goals.

Position Overview

The Client Service Executive will play a crucial role in building and maintaining strong client relationships while driving business growth through lead generation and customer success initiatives.

Location & Terms

  • Location: Nairobi (Onsite)
  • Employment Type: Full-time, Permanent
  • Salary Range: KES 360,000 – 600,000 per annum

Key Responsibilities

  • – Develop and maintain strong client relationships through regular support and knowledge sharing
  • – Collaborate with sales teams for successful customer onboarding
  • – Identify opportunities to enhance customer satisfaction and revenue
  • – Drive customer renewals and retention
  • – Provide product training and ongoing support
  • – Generate leads through cold calling, emailing, and other activities
  • – Handle incoming queries professionally
  • – Qualify leads by identifying decision-makers and understanding requirements
  • – Maintain and update lead generation database
  • – Meet weekly/monthly business targets

Required Qualifications

  • – Minimum 1 year experience in Customer Success or Inside Sales/Sales Development
  • – Background in Ecommerce/Marketplaces, IT Infrastructure, Blockchain, Cloud Computing, or IT Services preferred
  • – Proven track record of meeting or exceeding targets
  • – Excellent interpersonal and communication skills
  • – Experience in upselling
  • – Strong networking and relationship-building abilities
  • – Detail-oriented with high standards of work quality
  • – Goal-driven mindset
  • – Willingness to travel (0-30%)

Benefits

  • – Leadership role opportunity
  • – Position with a market leader in IT Solutions
  • – Work with a company known for consistent performance
  • – Professional growth opportunities

About Meridian Solutions Inc.

Meridian Solutions Inc. specializes in delivering modern web technologies and enterprise Internet solutions. Their services include:

  • – Dynamic web designs
  • – Mobile application development
  • – E-commerce solutions
  • – Digital marketing services

The company is committed to delivering original, custom solutions that help businesses achieve their objectives through innovative approaches and teamwork.

To apply for this job please visit meridian2.snaphunt.com.

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