Mercy Corps

Mercy Corps a leading global organization, is hiring a Community Accountability and Safeguarding Officer for their Kenya office in Nairobi. This role is crucial in implementing and managing the Community Accountability Reporting Mechanism (CARM) and safeguarding initiatives across Mercy Corps’ programs in Kenya.

Key Responsibilities:

1. CARM System and Tools:

  •    – Lead and implement community accountability reporting mechanisms
  •    – Manage data entry and analysis in the CARM database
  •    – Develop and maintain relationships with stakeholders
  •    – Ensure timely and effective response to feedback

2. Safeguarding Training and Awareness:

  •    – Conduct safeguarding training for staff and partners
  •    – Develop and implement training plans
  •    – Collaborate with program teams on safeguarding measures

3. Systems and Processes:

  •    – Integrate community accountability and safeguarding into programs
  •    – Support safeguarding risk assessments
  •    – Ensure progress towards meeting accountability and safeguarding standards

4. Internal and External Coordination:

  •    – Share feedback findings with relevant staff and management
  •    – Collaborate with various departments on accountability and safeguarding initiatives
  •    – Represent Mercy Corps in relevant sector groups and coordination mechanisms


  • – Bachelor’s degree in social sciences, international development, or related field
  • – Minimum 4 years of relevant work experience, preferably with NGOs
  • – Experience with community feedback mechanisms and safeguarding initiatives
  • – Strong analytical and problem-solving skills
  • – Excellent communication and report writing skills
  • – Proficiency in MS Office and database management
  • – Fluency in English and Kiswahili

Additional Desirable Skills:

  • – Experience in creating Power BI reports and dashboards
  • – Knowledge of project management and M&E concepts
  • – Experience working in conflict contexts and remote management

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