Credit Collections Associate

SunCulture

SunCulture is hiring a Field Credit Collections Associate in Machakos to support their credit management operations. In this role, you’ll facilitate the collection of outstanding payments from customers through field visits and negotiations.

Responsibilities:

  • – Conduct on-site visits to customers’ premises to collect overdue payments
  • – Negotiate payment arrangements and terms with customers for timely repayment
  • – Educate customers on credit obligations and importance of timely payments
  • – Maintain accurate records of customer interactions and payment activities
  • – Collaborate with internal teams to address customer concerns and disputes
  • – Identify and escalate high-risk or delinquent accounts to the Credit Manager
  • – Provide regular updates on collection activities and customer feedback
  • – Follow up on payment commitments and monitor adherence to schedules
  • – Assist in developing strategies to improve collection efficiency
  • – Adhere to company policies and regulatory requirements for credit collection

Requirements:

  • – Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or related field
  • – 1-2 years of experience in credit collection or similar role, preferably in renewable energy or financial services
  • – Strong negotiation, persuasion, and communication skills for diverse customer interactions
  • – Proficiency in using mobile devices and software applications for recording and reporting
  • – Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
  • – Excellent problem-solving abilities and attention to detail
  • – Familiarity with local regulations and compliance standards for credit collection in Kenya
  • – Valid driver’s license and willingness to travel extensively within assigned territories
  • – Fluency in English and Swahili languages

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