Customer Experience Intern (Credit Services)

April 28, 2024

Job Overview

  • Date Posted
    April 28, 2024
  • Location
  •               
    Expiration date
                   
    --
  • Experience
    Fresh
  • Gender
    Both
  • Qualification
    Bachelor Degree
  • Career Level
    Officer

Job Description

Jumba is a tech company simplifying the purchasing and financing of construction materials in Africa. Founded in April 2022, Jumba is building a platform that connects manufacturers and suppliers of construction supplies to builders and hardware retail stores. They have a strong emphasis on innovation and value, offering the construction industry creative, digital, and financially viable solutions for the digital age.

Mission: Leverage technology to simplify the construction industry to make it more transparent, reliable, and affordable for people in Africa to build.

Vision: The go-to partner for construction projects in Africa.

Values: Customer Obsession, Innovation, Integrity, Teamwork, and Reliability

Reporting to: Head of CX

Job Purpose: In this role, you’ll learn how to curate awesome experiences for customers and grow Jumba’s financing product from its current launch stage to a major success.

Fun Fact: People at Jumba have reinvented an entire industry in the past year, imagine what you could do here!

Responsibilities:

Sales
  • – Upsell the financing product to customers
  • – Proper sharing of invoices and receipts once orders have arrived
Customer Support
  • – Running and managing calls at the call center
  • – Onboarding & verification of customers and their KYC
  • – Timely approval of customer orders
  • – Act as the bridge between customers and the Jumba team
  • – Analyze customer feedback to ensure a positive customer experience
  • – Effective and efficient running of Customer Service at Jumba (calls, emails, and WhatsApp)
Customer Engagement and Satisfaction
  • – Improve customer engagement and reduce churn
  • – Help build customer relationships and maintain customer loyalty
  • – Enhance customer satisfaction to 100%

Qualifications:

  • – Bachelor’s degree
  • – 6 months of experience in a sales role in financial services
  • – Good communication and negotiation skills