Jumba is a tech company simplifying the purchasing and financing of construction materials in Africa. Founded in April 2022, Jumba is building a platform that connects manufacturers and suppliers of construction supplies to builders and hardware retail stores. They have a strong emphasis on innovation and value, offering the construction industry creative, digital, and financially viable solutions for the digital age.
Mission: Leverage technology to simplify the construction industry to make it more transparent, reliable, and affordable for people in Africa to build.
Vision: The go-to partner for construction projects in Africa.
Values: Customer Obsession, Innovation, Integrity, Teamwork, and Reliability
Reporting to: Head of CX
Job Purpose: In this role, you’ll learn how to curate awesome experiences for customers and grow Jumba’s financing product from its current launch stage to a major success.
Fun Fact: People at Jumba have reinvented an entire industry in the past year, imagine what you could do here!
Responsibilities:
Sales
- – Upsell the financing product to customers
- – Proper sharing of invoices and receipts once orders have arrived
Customer Support
- – Running and managing calls at the call center
- – Onboarding & verification of customers and their KYC
- – Timely approval of customer orders
- – Act as the bridge between customers and the Jumba team
- – Analyze customer feedback to ensure a positive customer experience
- – Effective and efficient running of Customer Service at Jumba (calls, emails, and WhatsApp)
Customer Engagement and Satisfaction
- – Improve customer engagement and reduce churn
- – Help build customer relationships and maintain customer loyalty
- – Enhance customer satisfaction to 100%
Qualifications:
- – Bachelor’s degree
- – 6 months of experience in a sales role in financial services
- – Good communication and negotiation skills
