Customer Experience Leader

Tetra Pak is Hiring: Customer Experience Leader in EMEA Region

Job Overview

Tetra Pak, a global leader in food processing and packaging solutions, is seeking a dynamic Customer Experience Leader to drive customer experience strategies across their organization.

Role Purpose

Transform customer interactions and enhance service excellence in a multinational environment.

Job Responsibilities

Core Responsibilities

• – Drive customer experience processes across three business units
• – Manage and update learning materials and communication platforms
• – Coordinate business expert networks for best practice sharing

Strategic Objectives

• – Analyze customer experience (CX) and relationship customer experience (RCX) results
• – Support tool adoption and maintain high data quality standards
• – Collaborate with market touchpoint drivers and business units

Key Requirements

Professional Qualifications

• – Proven customer experience or business expert (BEX) background
• – Strong sales and marketing support experience
• – Fluency in English (verbal and written)
• – Degree in Business Administration or Industrial Engineering

Technical Skills

• – Experience with digital technologies, automation, and AI
• – Advanced communication and presentation capabilities
• – Strategic thinking with operational execution skills

Professional Attributes

Behavioral Competencies

• – Result-driven and analytical mindset
• – Proactive and structured approach
• – Excellent stakeholder relationship management

Personal Characteristics

• – High customer orientation
• – Adaptability in dynamic business environments
• – Global mindset

Benefits Package

Compensation and Development

• – Competitive compensation
• – Global development opportunities
• – Innovative work culture

Work Environment

• – Flexible working arrangements
• – Commitment to diversity and inclusion

Application Details

Position Specifics

• – Location: EMEA Region (Central European Time Zone)
• – Relocation: Not supported

Interested candidates meeting the qualifications are encouraged to apply and become part of Tetra Pak’s mission to make food safe and available everywhere.