
Tetra Pak
Tetra Pak is Hiring: Customer Experience Leader in EMEA Region
Job Overview
Tetra Pak, a global leader in food processing and packaging solutions, is seeking a dynamic Customer Experience Leader to drive customer experience strategies across their organization.
Role Purpose
Transform customer interactions and enhance service excellence in a multinational environment.
Job Responsibilities
Core Responsibilities
- – Drive customer experience processes across three business units
- – Manage and update learning materials and communication platforms
- – Coordinate business expert networks for best practice sharing
Strategic Objectives
- – Analyze customer experience (CX) and relationship customer experience (RCX) results
- – Support tool adoption and maintain high data quality standards
- – Collaborate with market touchpoint drivers and business units
Key Requirements
Professional Qualifications
- – Proven customer experience or business expert (BEX) background
- – Strong sales and marketing support experience
- – Fluency in English (verbal and written)
- – Degree in Business Administration or Industrial Engineering
Technical Skills
- – Experience with digital technologies, automation, and AI
- – Advanced communication and presentation capabilities
- – Strategic thinking with operational execution skills
Professional Attributes
Behavioral Competencies
- – Result-driven and analytical mindset
- – Proactive and structured approach
- – Excellent stakeholder relationship management
Personal Characteristics
- – High customer orientation
- – Adaptability in dynamic business environments
- – Global mindset
Benefits Package
Compensation and Development
- – Competitive compensation
- – Global development opportunities
- – Innovative work culture
Work Environment
- – Flexible working arrangements
- – Commitment to diversity and inclusion
Application Details
Position Specifics
- – Location: EMEA Region (Central European Time Zone)
- – Relocation: Not supported
Interested candidates meeting the qualifications are encouraged to apply and become part of Tetra Pak’s mission to make food safe and available everywhere.
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