iNet Africa is hiring a Customer Service Intern to join their dynamic team in Malindi. As a rapidly growing and innovative Internet Service Provider (ISP), they are dedicated to connecting individuals and businesses across Kenya with reliable, high-speed internet access.
iNet Africa’s mission is to revolutionize the way Kenyans live, work, and play by bridging the digital divide, one connection at a time. Their state-of-the-art infrastructure enables them to deliver unparalleled connectivity and network performance to clients. Alongside their core ISP business, iNet Africa has expanded services to include Coders Africa (a software development arm specializing in Flutter-based applications) and Instock Africa (an e-commerce platform integrated with their internet services).
Known for their customer-centric approach, iNet Africa offers personalized support and tailored solutions to meet the unique needs of their clients. Their dedicated team of professionals is committed to excellence, ensuring that iNet Africa remains at the forefront of the industry while empowering lives through technology.
Key Responsibilities:
- – Handle customer inquiries and concerns with speed and professionalism
- – Support the customer service team in managing and resolving customer issues
- – Participate in developing and implementing customer service strategies and campaigns
- – Assist with the management of their Customer Relationship Management (CRM) system
- – Collaborate across departments to enhance customer satisfaction and loyalty
- – Engage in training sessions to improve knowledge of products/services and customer service practices
- – Contribute to the creation and refinement of customer feedback loops
Requirements:
- – Currently enrolled in a Bachelor’s program or a recent graduate, preferably in a relevant field
- – Strong interest in pursuing a career in customer service or support
- – Excellent communication and interpersonal skills, ability to handle stressful situations gracefully
- – Self-motivated, with a keen eye for detail and commitment to quality work
- – Capable of working effectively in a team and independently
- – Proficient in basic computer applications and eager to learn new software/systems
- – Positive outlook and genuine interest in helping others
- – Residency in Malindi is required
Benefits:
- – Comprehensive training in customer service and support
- – Mentorship from experienced professionals in a supportive environment
- – Valuable hands-on experience in customer service and relationship management
- – Opportunity to enhance professional network
- – Lunch provided
- – Potential path to a full-time role upon successful completion
