Customer Service Representative

Zidi Collections

Zidi Collections is hiring a Customer Service Representative to support their growing e-commerce platform specializing in home and lifestyle products. The position offers both in-office and remote chat support jobs opportunities for qualified candidates.

Zidi Collections  Customer Service Representative Position Overview

As part of Zidi’s customer experience team, you’ll help customers discover and purchase quality home products ranging from kitchen appliances and cookware to home audio systems. This role combines traditional customer service representative remote duties with modern e-commerce support expertise.

Virtual Customer Service Representative Core Responsibilities

  • – Guide customers through product selections across categories including bags & luggage and bathroom accessories
  • – Process orders and provide virtual customer service representative support for the online shopping platform
  • – Handle customer support remote jobs duties including returns and exchanges
  • – Assist with technical issues as a call center representative when needed
  • – Track orders and maintain communication throughout the fulfillment process
  • – Provide detailed product information about kitchen tools, bakeware, and mosquito nets
  • – Manage customer inquiries about home organization products and kitchen storage solutions
  • – Collect and relay customer feedback to improve service quality

Customer Support  Job Required Qualifications

  • – Excellent written and verbal communication skills
  • – Experience with e-commerce customer support preferred
  • – Strong problem-solving abilities
  • – Proficiency in customer service software
  • – Ability to multi-task in a fast-paced environment
  • – Detail-oriented with strong organizational skills
  • – Experience with digital communication tools
  • – Basic technical troubleshooting abilities

Essential Skills

  • – Professional phone and email etiquette
  • – Knowledge of e-commerce platforms
  • – Understanding of order processing systems
  • – Ability to work independently
  • – Strong product knowledge retention
  • – Conflict resolution expertise
  • – Time management skills
  • – Basic computer proficiency

Why Join Our Team

Working at Zidi Collections offers the opportunity to develop extensive product knowledge while providing personalized support for a premium home goods retailer. The position combines the flexibility of remote work with the collaborative environment of a dynamic retail team.

Employment Details

  • Position: Full-time
  • Location: Nairobi
  • Schedule: Regular retail hours
  • Type: Office-based with potential for hybrid work

The ideal candidate should demonstrate:

  • – Genuine empathy for customers
  • – Passion for customer service
  • – Interest in home and lifestyle products
  • – Strong attention to detail
  • – Positive attitude and team spirit

No specific degree required – proven customer service skills and experience are prioritized.

To apply, submit your resume and cover letter detailing your customer service experience.

To apply for this job please visit zidicollections.co.ke.

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