Customer Service Representative – Project Growth

  • Contract
  • Anywhere
  • Posted 10 months ago
  • 200000 Ksh / Year

Our client, a leading provider of custom label solutions, is seeking a Customer Service Representative who embodies a customer-first philosophy. This role is crucial for individuals who excel in communication, problem-solving, and maintaining high standards of service.

Location: Fully Remote (Work from Home), 9 AM – 5 PM EST

Key Responsibilities:

  • – Primary Point of Contact: Act as the primary point of contact for all inbound sales and customer service inquiries, ensuring clients receive timely and effective support.
  • – Communication Skills: Exhibit exceptional written and oral communication skills to articulate solutions clearly to customers.
  • – Active Listening: Demonstrate active listening skills to accurately identify customer needs and provide tailored solutions.
  • – Solution-Oriented Approach: Maintain a positive and solution-oriented approach to customer interactions, embodying a ‘never say no’ attitude.
  • – Product Assistance: Assist customers with product selection, usage, and troubleshooting, offering expert advice on the company’s range of adhesive materials and applications.
  • – CRM Management: Keep detailed records of customer interactions in the CRM system, ensuring all information is accurate and up-to-date for seamless team access and collaboration.

What Success Looks Like:

  • – Trusted Contact: You’ve become a trusted point of contact for customers, known for your ability to resolve issues efficiently and enhance their overall experience.
  • – Improved Team Collaboration: Your meticulous note-taking and CRM management have significantly improved the accuracy of customer data and the effectiveness of team collaboration.
  • – High Customer Satisfaction: Customers consistently express satisfaction with the support received, citing professionalism, empathy, and the quality of solutions provided.

Qualifications:

  • – Proven Experience: Proven experience in customer service, particularly in a role that requires handling inquiries via phone, email, and live chat.
  • – Strong Communication Skills: Strong communication skills, with an emphasis on clarity, empathy, and problem-solving.
  • – Tech-savviness: Tech-savvy with experience navigating various software platforms, including CRM systems.
  • – Multitasking Ability: Ability to multitask effectively while maintaining a high level of organization and attention to detail.
  • – Positive Attitude: A positive attitude towards customer service and a genuine desire to help others.
  • – Industry Familiarity: Familiarity with the custom label printing or manufacturing industry is a plus.

Application Process:

To be considered for this role, please follow these steps:

  1. Fill in the application form.
  2. Record a video showcasing your skill sets.

By submitting this application, you agree to share your data and video with our client and relevant parties for potential job opportunities.

To apply for this job please visit Project%20Growth.

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