Customer Service Representative – Project Growth

April 17, 2024
Ksh 200000 - Ksh 270000 / month

Job Overview

  • Date Posted
    April 17, 2024
  • Location
  • Offered Salary
    Ksh 200000 - Ksh 270000 / month
  • Expiration date
    May 24, 2024
  • Experience
    2 Year
  • Gender
    Both
  • Qualification
    Bachelor Degree
  • Career Level
    Others

Job Description

Our client, a leading provider of custom label solutions, is seeking a Customer Service Representative who embodies a customer-first philosophy. This role is crucial for individuals who excel in communication, problem-solving, and maintaining high standards of service.

Location: Fully Remote (Work from Home), 9 AM – 5 PM EST

Key Responsibilities:

  • – Primary Point of Contact: Act as the primary point of contact for all inbound sales and customer service inquiries, ensuring clients receive timely and effective support.
  • – Communication Skills: Exhibit exceptional written and oral communication skills to articulate solutions clearly to customers.
  • – Active Listening: Demonstrate active listening skills to accurately identify customer needs and provide tailored solutions.
  • – Solution-Oriented Approach: Maintain a positive and solution-oriented approach to customer interactions, embodying a ‘never say no’ attitude.
  • – Product Assistance: Assist customers with product selection, usage, and troubleshooting, offering expert advice on the company’s range of adhesive materials and applications.
  • – CRM Management: Keep detailed records of customer interactions in the CRM system, ensuring all information is accurate and up-to-date for seamless team access and collaboration.

What Success Looks Like:

  • – Trusted Contact: You’ve become a trusted point of contact for customers, known for your ability to resolve issues efficiently and enhance their overall experience.
  • – Improved Team Collaboration: Your meticulous note-taking and CRM management have significantly improved the accuracy of customer data and the effectiveness of team collaboration.
  • – High Customer Satisfaction: Customers consistently express satisfaction with the support received, citing professionalism, empathy, and the quality of solutions provided.

Qualifications:

  • – Proven Experience: Proven experience in customer service, particularly in a role that requires handling inquiries via phone, email, and live chat.
  • – Strong Communication Skills: Strong communication skills, with an emphasis on clarity, empathy, and problem-solving.
  • – Tech-savviness: Tech-savvy with experience navigating various software platforms, including CRM systems.
  • – Multitasking Ability: Ability to multitask effectively while maintaining a high level of organization and attention to detail.
  • – Positive Attitude: A positive attitude towards customer service and a genuine desire to help others.
  • – Industry Familiarity: Familiarity with the custom label printing or manufacturing industry is a plus.

Application Process:

To be considered for this role, please follow these steps:

  1. Fill in the application form.
  2. Record a video showcasing your skill sets.

By submitting this application, you agree to share your data and video with our client and relevant parties for potential job opportunities.