Our client, a leading provider of custom label solutions, is seeking a Customer Service Representative who embodies a customer-first philosophy. This role is crucial for individuals who excel in communication, problem-solving, and maintaining high standards of service.
Location: Fully Remote (Work from Home), 9 AM – 5 PM EST
Key Responsibilities:
- – Primary Point of Contact: Act as the primary point of contact for all inbound sales and customer service inquiries, ensuring clients receive timely and effective support.
- – Communication Skills: Exhibit exceptional written and oral communication skills to articulate solutions clearly to customers.
- – Active Listening: Demonstrate active listening skills to accurately identify customer needs and provide tailored solutions.
- – Solution-Oriented Approach: Maintain a positive and solution-oriented approach to customer interactions, embodying a ‘never say no’ attitude.
- – Product Assistance: Assist customers with product selection, usage, and troubleshooting, offering expert advice on the company’s range of adhesive materials and applications.
- – CRM Management: Keep detailed records of customer interactions in the CRM system, ensuring all information is accurate and up-to-date for seamless team access and collaboration.
What Success Looks Like:
- – Trusted Contact: You’ve become a trusted point of contact for customers, known for your ability to resolve issues efficiently and enhance their overall experience.
- – Improved Team Collaboration: Your meticulous note-taking and CRM management have significantly improved the accuracy of customer data and the effectiveness of team collaboration.
- – High Customer Satisfaction: Customers consistently express satisfaction with the support received, citing professionalism, empathy, and the quality of solutions provided.
Qualifications:
- – Proven Experience: Proven experience in customer service, particularly in a role that requires handling inquiries via phone, email, and live chat.
- – Strong Communication Skills: Strong communication skills, with an emphasis on clarity, empathy, and problem-solving.
- – Tech-savviness: Tech-savvy with experience navigating various software platforms, including CRM systems.
- – Multitasking Ability: Ability to multitask effectively while maintaining a high level of organization and attention to detail.
- – Positive Attitude: A positive attitude towards customer service and a genuine desire to help others.
- – Industry Familiarity: Familiarity with the custom label printing or manufacturing industry is a plus.
Application Process:
To be considered for this role, please follow these steps:
- Fill in the application form.
- Record a video showcasing your skill sets.
By submitting this application, you agree to share your data and video with our client and relevant parties for potential job opportunities.
