Finley International Limited is currently seeking a motivated and detail-oriented Call Center Officer to join their Debt Collection team. This exciting opportunity offers the chance to play a crucial role in ensuring timely debt collection while maintaining positive customer relationships.

Position: Call Center Officer – Debt Collection

Department: Call Center

Reports To: Team Manager

About the Role:

As a Call Center Officer specializing in Debt Collection, you will be at the forefront of Finley International Limited’s efforts to maintain a healthy cash flow while providing exceptional customer service. This challenging yet rewarding position requires a unique blend of interpersonal skills, analytical thinking, and a results-driven approach.

Key Responsibilities:

1. Customer Interaction and Debt Resolution:

• – Communicate professionally with customers to discuss outstanding debts
• – Advise customers on debt clearance options and explain the importance of timely payments
• – Negotiate payment plans and credit extensions when appropriate
• – Mediate disputes between customers and principals/clients
• – Conduct outreach via phone, mail, or scheduled visits to locate and notify customers with defaulted accounts

2. Account Management:

• – Perform various duties on assigned accounts, including recording, verification, and validation of customer details
• – Maintain data integrity and ensure customer confidentiality
• – Initiate the clearance process for settled debts and coordinate with relevant departments for updates
• – Provide accurate account information to customers, including balances and account numbers

3. Debt Recovery Strategies:

• – Organize, manage, and implement suitable debt recovery methods and techniques
• – Analyze customer financial status and adjust collection efforts accordingly
• – Negotiate credit extensions when necessary and within company guidelines

4. Reporting and Documentation:

• – Record detailed information about customers’ financial status and collection efforts in the company’s system
• – Prepare and submit regular reports as required by management
• – Respond promptly to all correspondences, including emails, phone calls, and postal mail

5. Customer Service Excellence:

• – Attend to customers during scheduled and unscheduled meetings
• – Maintain a professional and empathetic demeanor in all customer interactions
• – Strive to find win-win solutions that benefit both the customer and the company

Qualifications and Requirements:

Education:

• – Diploma in any field from a recognized institution (Diploma in Banking or Credit Management is an added advantage)

Experience:

• – 1-2 years of experience in Collections, Credit, or Sales and Marketing environment

Skills and Attributes:

• – Strong analytical and problem-solving skills
• – Excellent communication and interpersonal skills
• – Ability to work under pressure and meet targets
• – Proficiency in both spoken and written English
• – Computer literacy, including familiarity with CRM systems and Microsoft Office suite
• – Detail-oriented with a focus on accuracy
• – Ability to remain calm and professional in challenging situations
• – Strong negotiation skills and the ability to influence others
• – Time management and organizational skills

Why Join Finley International Limited?

By joining our team as a Call Center Officer in Debt Collection, you’ll have the opportunity to:

• – Develop your skills in a dynamic and fast-paced environment
• – Work with a supportive team of professionals
• – Contribute to the financial health of the company
• – Gain valuable experience in customer service and financial operations
• – Potential for career growth within the organization

Finley International Limited is committed to creating a diverse and inclusive workplace. We offer competitive compensation, ongoing training and development opportunities, and a collaborative work environment.

Finley International Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.