Front Office Supervisor

Pan Pacific Hotel Group’s first African property, Pan Pacific Serviced Suites Nairobi, seeks an experienced Front Office Supervisor to join their team at their luxurious property in Westlands business district.

About The Property

Pan Pacific Serviced Suites Nairobi, located in the prestigious GTC complex, features 175 luxury serviced apartments designed for both short and long-term stays. The property showcases state-of-the-art amenities and stunning views, setting new standards for luxury accommodation in Nairobi.

Position Overview

Role: Front Office Supervisor

Location: Westlands, Nairobi

Type: Full-Time

Department: Rooms Division

Key Responsibilities

• – Lead and supervise front desk team operations
• – Manage guest check-in and check-out processes
• – Handle reservation systems and booking management
• – Resolve guest concerns and maintain high satisfaction levels
• – Ensure smooth front office operations during all shifts
• – Train and mentor front office staff
• – Maintain standard operating procedures
• – Monitor service quality and guest feedback

Required Qualifications

• – Proven experience as a Front Office Supervisor in luxury hospitality
• – Strong leadership and team management abilities
• – Excellent problem-solving skills
• – Outstanding communication abilities
• – Professional demeanor and presentation
• – Ability to work flexible hours including evenings and weekends
• – Physical stamina for extended periods of standing

What Sets You Apart

• – Experience in luxury serviced apartments
• – Knowledge of multiple property management systems
• – Multi-language capabilities
• – Crisis management experience
• – Revenue management understanding

Why Join Pan Pacific

• – Be part of a prestigious international hotel group
• – Work in a luxury environment
• – Career development opportunities
• – International exposure
• – Competitive benefits package

Qualified candidates who are passionate about luxury hospitality are encouraged to apply.