Insurance Regulatory Authority

The Insurance Regulatory Authority is hiring Office Administrators responsible for handling enquiries, providing secretarial services, receiving and attending to clients. These roles will be deployed in the Office of Director Market Conduct and Director Corporate Services.


  • – Bachelor’s degree in business administration, secretarial studies, or a related field; OR
  • – Higher Diploma in Secretarial Studies or equivalent from KNEC or recognized institution with 3 years of experience; OR
  • – Diploma in Secretarial Studies from KNEC or recognized institution with 4 years of experience.
  • – Meets the provisions of Chapter Six of the Constitution.

Duties and Responsibilities:

  • – Attending to visitors/clients
  • – Handling telephone calls, customer inquiries, and complaints/compliments
  • – Ensuring security and confidentiality of office records, equipment, and documents
  • – Maintaining office diary and record-keeping for correspondences and file movement
  • – Managing office protocol and etiquette
  • – Coordinating the general administration of the respective office
  • – Coordinating schedule of meetings and appointments
  • – Coordinating travel arrangements and itineraries
  • – Preparing responses to routine correspondence
  • – Monitoring procedures for record-keeping

Key Competencies and Skills:

  • – Strong communication and presentation skills
  • – Good analytical skills
  • – Problem-solving abilities
  • – Professionalism

Application Process:

1. Applicants must submit their biodata online by filling the provided form below.
2. Applicants must send their hard copy applications enclosing their Curriculum Vitae, copies of relevant academic and professional certificates, copy of National Identification Card, telephone number, email address, and names and addresses of three referees familiar with their professional background and experience.

Hard Copy Applications should be addressed to:

Commissioner of Insurance & Chief Executive Officer
Insurance Regulatory Authority
Zep-Re Place
P.O Box 43505-00100

The sealed envelope should be marked “Confidential” and indicate the job reference ( REF: OA/13 for Office Administrator ).

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