Operational Excellence Manager

Ericsson, a global leader in information and communication technology, is currently seeking an experienced Operational Excellence Manager to join their dynamic team in the Middle East and Africa market area.

About Ericsson:

Ericsson is at the forefront of the telecommunications revolution, providing cutting-edge solutions that shape the future of connectivity. With a rich history of innovation and a commitment to sustainable development, Ericsson continues to lead the way in 5G technology, IoT, and digital services.

Position Overview:

The Operational Excellence Manager will play a crucial role in translating Ericsson’s strategic plans into actionable initiatives and ensuring their successful implementation across the organization. This position offers a unique opportunity to make a significant impact on the company’s performance and growth in the rapidly evolving Middle East and Africa market.

Location: Middle East and Africa

Reports to: Head of SDO & Strategy Execution, Market Area Middle East and Africa

Key Responsibilities:

1. Strategic Planning and Implementation:

•    – Translate Ericsson’s high-level strategies into comprehensive strategic programs with clear timelines and KPIs
•    – Coordinate and manage strategic initiatives to ensure alignment with Ericsson’s organizational goals
•    – Lead and oversee the execution of strategic projects from initiation to completion
•    – Monitor project progress, identify potential risks, and implement effective mitigation strategies

2. Operational Process Improvement:

•    – Conduct thorough analysis of current operational processes across all of Ericsson’s service lines in the region
•    – Identify inefficiencies and develop innovative solutions for improvement
•    – Develop and implement standardized procedures to ensure consistency and policy compliance
•    – Collaborate with various units to integrate operational excellence principles into Ericsson’s company culture

3. Performance Monitoring and Analysis:

•    – Establish key performance indicators (KPIs) to track the effectiveness of strategic initiatives
•    – Regularly monitor and analyze performance data to assess progress against Ericsson’s strategic goals
•    – Review, report, and analyze operational performance, making recommendations for ongoing improvements
•    – Prepare and present comprehensive reports to Ericsson’s senior leadership on the status of strategic initiatives

4. Cross-functional Collaboration:

•    – Work closely with Ericsson’s department heads and teams to ensure alignment and effective execution of strategic initiatives
•    – Serve as a liaison between the strategy team and operational units to facilitate seamless implementation
•    – Collect feedback from stakeholders, conduct necessary research, and develop improvements

5. Change Management:

•    – Lead and manage organizational change initiatives within Ericsson’s Middle East and Africa operations
•    – Apply change management principles to ensure smooth adoption of new processes and strategies

Requirements:

• – Bachelor’s degree in Business Administration, Engineering, or related field; MBA or relevant master’s degree preferred
• – Minimum 10 years of relevant experience in strategy execution, operational excellence, or related roles, preferably in the telecommunications industry
• – Strong understanding of Ericsson’s telecom and security domains, including implications of technology transformation
• – Proven track record in translating high-level goals into actionable plans
• – Excellent analytical and problem-solving skills with the ability to interpret complex data
• – Proficiency in data analysis tools and software (e.g., Excel, PowerBI)
• – Outstanding written and verbal communication skills
• – Strong interpersonal skills with the ability to build relationships and influence stakeholders at all levels
• – Experience in facilitating cross-functional collaboration and leading change initiatives
• – Knowledge of business operations and market dynamics in the Middle East and Africa region
• – Familiarity with Ericsson’s products, services, and strategic objectives is a plus

Why Join Ericsson?

• – Be at the forefront of technological innovation in the telecommunications industry
• – Work with cutting-edge technologies in 5G, IoT, and digital services
• – Collaborative and innovative work environment that encourages personal and professional growth
• – Competitive salary and benefits package
• – Global exposure and the chance to make a significant impact on a rapidly growing market
• – Opportunity to contribute to Ericsson’s mission of creating a more connected and sustainable world