Ericsson
Ericsson, a global leader in information and communication technology, is currently seeking an experienced Operational Excellence Manager to join their dynamic team in the Middle East and Africa market area.
About Ericsson:
Ericsson is at the forefront of the telecommunications revolution, providing cutting-edge solutions that shape the future of connectivity. With a rich history of innovation and a commitment to sustainable development, Ericsson continues to lead the way in 5G technology, IoT, and digital services.
Position Overview:
The Operational Excellence Manager will play a crucial role in translating Ericsson’s strategic plans into actionable initiatives and ensuring their successful implementation across the organization. This position offers a unique opportunity to make a significant impact on the company’s performance and growth in the rapidly evolving Middle East and Africa market.
Location: Middle East and Africa
Reports to: Head of SDO & Strategy Execution, Market Area Middle East and Africa
Key Responsibilities:
1. Strategic Planning and Implementation:
- – Translate Ericsson’s high-level strategies into comprehensive strategic programs with clear timelines and KPIs
- – Coordinate and manage strategic initiatives to ensure alignment with Ericsson’s organizational goals
- – Lead and oversee the execution of strategic projects from initiation to completion
- – Monitor project progress, identify potential risks, and implement effective mitigation strategies
2. Operational Process Improvement:
- – Conduct thorough analysis of current operational processes across all of Ericsson’s service lines in the region
- – Identify inefficiencies and develop innovative solutions for improvement
- – Develop and implement standardized procedures to ensure consistency and policy compliance
- – Collaborate with various units to integrate operational excellence principles into Ericsson’s company culture
3. Performance Monitoring and Analysis:
- – Establish key performance indicators (KPIs) to track the effectiveness of strategic initiatives
- – Regularly monitor and analyze performance data to assess progress against Ericsson’s strategic goals
- – Review, report, and analyze operational performance, making recommendations for ongoing improvements
- – Prepare and present comprehensive reports to Ericsson’s senior leadership on the status of strategic initiatives
4. Cross-functional Collaboration:
- – Work closely with Ericsson’s department heads and teams to ensure alignment and effective execution of strategic initiatives
- – Serve as a liaison between the strategy team and operational units to facilitate seamless implementation
- – Collect feedback from stakeholders, conduct necessary research, and develop improvements
5. Change Management:
- – Lead and manage organizational change initiatives within Ericsson’s Middle East and Africa operations
- – Apply change management principles to ensure smooth adoption of new processes and strategies
Requirements:
- – Bachelor’s degree in Business Administration, Engineering, or related field; MBA or relevant master’s degree preferred
- – Minimum 10 years of relevant experience in strategy execution, operational excellence, or related roles, preferably in the telecommunications industry
- – Strong understanding of Ericsson’s telecom and security domains, including implications of technology transformation
- – Proven track record in translating high-level goals into actionable plans
- – Excellent analytical and problem-solving skills with the ability to interpret complex data
- – Proficiency in data analysis tools and software (e.g., Excel, PowerBI)
- – Outstanding written and verbal communication skills
- – Strong interpersonal skills with the ability to build relationships and influence stakeholders at all levels
- – Experience in facilitating cross-functional collaboration and leading change initiatives
- – Knowledge of business operations and market dynamics in the Middle East and Africa region
- – Familiarity with Ericsson’s products, services, and strategic objectives is a plus
Why Join Ericsson?
- – Be at the forefront of technological innovation in the telecommunications industry
- – Work with cutting-edge technologies in 5G, IoT, and digital services
- – Collaborative and innovative work environment that encourages personal and professional growth
- – Competitive salary and benefits package
- – Global exposure and the chance to make a significant impact on a rapidly growing market
- – Opportunity to contribute to Ericsson’s mission of creating a more connected and sustainable world
