Relationship Officer – Personal Banking

Equity Bank

Equity Bank is Hiring a Relationship Officer – Personal Banking in Kenya

Position Overview

Equity Bank seeks a dynamic and self-driven Relationship Officer to join their Personal Banking Department. This role focuses on loan book growth, deposit mobilization, and providing comprehensive banking solutions to customers.

Position Details

  • Department: Credit – Personal Banking
  • Employment Type: Regular
  • Job Level: Non-Management
  • Shift: Day Job
  • Posted: January 8, 2025

Key Responsibilities

Customer and Business Development

  • – Manage loan book growth and deposit mobilization
  • – Onboard and train customers on digital platforms
  • – Acquire new customers through institutional visits
  • – Conduct strategic marketing drives and forums
  • – Facilitate MOUs and loan facilities

Loan Management

  • – Process loan approvals within SLAs
  • – Prepare applications for Branch Credit Committee
  • – Review financial data for risk assessment
  • – Complete loan contracts and documentation
  • – Manage post-disbursement monitoring

Relationship Management

  • – Assist clients with loan product selection
  • – Handle customer complaints promptly
  • – Maintain strong customer relationships
  • – Mobilize deposits
  • – Ensure customer satisfaction and compliance

Required Qualifications

  • – Business-related degree, Education, or Social Sciences
  • – KCSE grade C+ overall (C+ in Mathematics)
  • – 2-3 years’ relevant experience
  • – Sales experience (advantageous)
  • – Project management experience (advantageous)
  • – Proficiency in Microsoft Suite

Essential Skills

  • – Creative and resourceful approach
  • – Strong business relationship management
  • – Strategic planning and execution abilities
  • – Excellent interpersonal skills
  • – Training and coaching capabilities
  • – Communication and negotiation expertise
  • – Analytical and problem-solving proficiency

About Equity Bank

Equity Bank is a leading financial institution committed to transforming lives and expanding opportunities for wealth creation. The bank focuses on:

  • – Financial inclusion
  • – Digital innovation
  • – Customer-centric solutions
  • – Business growth
  • – Career development

Equal Opportunity

Equity Bank values diversity and provides equal opportunities for all qualified candidates.

To apply for this job please visit equitybank.taleo.net.

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