ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions providers in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol, and ENGIE PowerCorner, and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy.
Job Purpose/Mission:
The Zonal Sales and Collection Officer will be responsible for the recruitment, retention, and training of agents, and will support the Zonal Sales and Collection Manager in sales and collection activities.
Key Responsibilities:
- – Conduct trainings of agents within the zones.
- – Organize and support customer education clinics within the zone.
- – Develop individualized training plans for underperforming agents through trade accompaniment.
- – Develop new approaches and techniques for making improvements in training programs.
- – Measure the performance of trainees after the training sessions.
- – Screen and recruit agents with a commercial and credit (collection) personality.
- – Support the update of training materials.
- – Maintain and update records of training sessions.
- – Schedule training for new and existing agents.
- – Stay updated with current market trends and the changing demands of the zone sales environment.
- – Support the Zonal Sales and Collection Manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
- – Work with tight deadlines and provide valuable input on projects to enhance and customize training processes to exceed operational needs.
- – Provide regular detailed status reports to the team while recommending corrective action if deliverables are in jeopardy.
Required Knowledge, Skills, and Experience:
- – At least 3 years of working experience in a similar position within B2B or B2C, with a proven performance record.
- – Strong business negotiation skills, training and development skills, customer relationship management skills, and commercial acumen.
- – Knowledge of the renewable energy industry is an added advantage.
- – University degree or its equivalent from a recognized institution.
Language Requirements:
- – English
- – Kiswahili
Technology:
- – Experience in the technology required for the role.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship.
If you possess the required qualifications and experience, we encourage you to apply for this exciting Zonal Sales and Collection Officer role at ENGIE Energy Access. Join our team and contribute to the delivery of affordable, reliable, and sustainable energy solutions in Africa.
